TQM : In the process of carrying out total quality management found that many enterprises and individuals have great misunderstandings about total quality management. Such as equating ISO9000 with total quality management, and then considering TQM as quality inspection, etc.
In order to help enterprises and managers correctly understand TQM System. Excellence Glance summarizes the relevant basic concepts and characteristics of total quality management based on the development status of TQM today and in the future:
What is Total Quality Management (TQM)?
Total quality management is a management philosophy driven by customer satisfaction and loyalty. Which is an inevitable choice for enterprise management under market-oriented competition.
TQM is an organization customer-centered, based on full participation, process management as the main entry point, data statistics and analysis as the basic means, customer loyalty and zero defect as the main goal. The purpose is to ensure the medium and long-term stable development of the enterprise by making customer loyalty. All members of the organization and the society benefit.
Total quality management (TQM) is a management method to ensure that enterprises achieve “medium- and long-term sustainable and stable development”.
Total quality management has formed a systematic management philosophy, management theory and management method, and is an advanced management ideology and method system.
In the face of the basic balance of supply and demand and the oversupply market environment of today and the future. Total quality management is an effective management way to ensure long-term success, and it is also an inevitable choice for today’s enterprises.
Total quality management'(TQM) ‘s management concepts such as “creating value”, “win-win”, “resource integration”, “scientific management”, “whole-process management”, “source control”, “zero error, zero defect”, “result-oriented”, “continuous improvement” and “sustainable development” are not only suitable for today’s market and social environment, but also the trend of future development.
Although total quality management has experienced the implementation and practice of TQC in the stage of total quality management and the quality management system certification in the ISO 9001 stage for many years in India.
The true meaning of the philosophy and method of total quality management has not been true practice, and implement by the majority of companies. Many enterprises in India are facing the problem of remedial lessons in total quality management.
In the face of today’s economic environment. The ideas and methods of total quality management originated in the management of the last century, not only are not “outdated”. But more and more enterprises realise the importance of total quality management to the current income and long-term success of business operations.
The main characteristics of total quality management can be summarise as “three complete and four everything”, namely:
Total quality, full participation, whole process management, all for the sake of customers, all prevention-oriented, all fact-based, all work according to the PDCA cycle.
[1] Total Quality
Total quality the “quality” pursued by total quality management not only refers to the quality of the products submitted to customers (Note: the products referred to here are the collective name of the products and services provided by the enterprise). But also the total quality of three aspects: product quality, work quality and business quality.
The quality connotation pursued by total quality management is:
Product quality:
The most economical means to provide customers with products that meet customer requirements. Specifically, it includes product value (i.e., the closeness of the characteristics of product design to the actual expectations of customers), compliance (i.e., the degree of conformity between the manufactured products or the services provided and the design requirements), stability (the variation between mass-produced products or repeated services), economy (i.e., quality costs and benefits), simply put, the connotation of product quality includes product value, compliance, stability, economy and other connotations.
Work quality:
Mainly refers to the quality of work results (Note: work results are the products of various partial work), consistency of behavior (that is, the consistency of repeated work activities of different personnel and different periods), speed (including the connotation of response speed and work cycle in the process of work to specific stimulus events and work cycle), cost, risk controllability (that is, the prevention, control and response ability of various risks) And so on. Simply put, the quality of work includes the quality of work results, consistency of behavior, speed, cost, and risk controllability.
Business quality:
Business quality refers to whether the operation of the enterprise can ensure the ability of the enterprise to maintain sustainable development and success in the medium and long term.
Management quality includes factors such as the far-sightedness of strategic choices. The planning to ensure the implementation of the strategy (note: the planning of operating models and systems, and the planning of specific projects), the ability to carry out and implement to the end, persistence, the speed of response to changes, and the ability to improve oneself.
[2] Full participation.
Full participation and full cooperation are the basis for the implementation and implementation of total quality management. Such as QC team, cross-functional cooperation quality improvement team, etc. is one of the main embodiment of full participation.
[3] Whole process management.
Through the planning, control, and improvement of the whole process (also known as the process) to achieve the best comprehensive performance of total quality (that is, quality, cost, speed, risk, and other comprehensive optimisation) is the main means of total quality management to ensure the long-term success of enterprises.
The main entry point for total quality management to achieve the best performance of the enterprise is through the systematic planning, standardization, and continuous improvement of processes (also known as processes).
Process optimisation and re-engineering based on supply and demand chains (also known as processes) is one of the key concerns of total quality management.
[4] All for the sake of customers.
Customer satisfaction is the premise of transactions, is the premise of enterprises to achieve sales revenue. Which is the mainstream trend of contemporary and future economic environment, total quality management emphasizes product design, production, provision, service and other everything to maximize customer interests to carry out, for customers to create the best value. This is the core business philosophy of Total Quality Management and the key to ensuring the sustainable success of enterprises in the medium and long term.
In total quality management, customers also refer to the upstream and downstream relationship in the supply and demand chain. Such as the supplier, the supplier of the enterprise is in the upstream of the enterprise in the supply and demand chain, then the supplier calls the enterprise the customer, and then the upper process within the enterprise is called the customer. All customers who think about customers also include the company’s treatment of all kinds of organizations and individuals downstream in the supply and demand chain, such as distributors, consumers, and other stakeholders. As well as the relationship between the upstream and downstream of the value chain within the enterprise.
[5] All prevention-oriented.
Total quality management emphasizes prevention in advance, systematically identifies and evaluates all possible errors and possible risks in advance and carries out error-proof design to eliminate all errors and risks in advance.
Total quality management emphasizes prevention in the incident, continuous monitoring, measurement, feedback, and timely adjustment of problems, and eliminates all errors and risks in the bud.
Getting things right the first time is always the least costly. After errors and accidents, the cost to enterprises is enormous.
[6] Everything is based on facts.
Total quality management emphasizes that all planning, control, and improvement activities must be based on facts, scientific analysis, seeking truth from facts, and decision-making is strictly prohibited.
Conducting business and management activities based on intuition, guesswork, guts, etc. is a huge risk.
Through more than 50 years of practice of excellent enterprises around the world, Total Quality Management has developed a large number of simple, practical and effective quality management tools and methods, such as statistical techniques, Six Sigma methods, new and old seven QC tools, etc. The effective use of these quality management tools and methods can ensure that enterprises can maximize the analysis of data to uncover the hidden facts behind the appearance.
[7] All work is carrying out.
According to the PDCA cycle PDCA cycle is a complete work closed loop of planning, execution, measurement, analysis, and summary, through the complete operation of PDCA cycle. It can ensure the pre-planning, control and post-summary of the work, and the perfect operation of the PDCA cycle is to ensure that enterprises can quickly respond to changes and continue to improve themselves important guarantees.
PDCA is an important working methodology for total quality management and the most advanced methodology confirmed by all economic and social practices.