Whenever quality improvement activities meeting resistance or stall, quality managers may spread their hands and say “no way.” Although they know that continuous quality improvement is a key to ensuring the continued success of the originality, their interest is severely undermined when quality improvement programs are not effectively supported.
In the process of providing customers with quality improvement activity consultation and coaching.
There need to key observations, and studies on this phenomenon, and formulate a set of effective work steps to eliminate difficulties to quality improvement.
Encourage leaders
Use economic language to discuss the need for quality improvement with the company’s decision-making level and management leaders.
It should clearly calculate the quality loss of the company’s expenditure due to poor products/services, poor work, etc.
- As well compare and analyze the company’s output value
- Compare and analyze with the peer level.
- Analyze the domestic advanced level and the international advanced level.
- Highlight the need for defect prevention.
Let the top management understand that quality improvement is the most practical, and effective way to increase profit margins under the premise of ensuring the company’s sustainable success, and encourage management to personally participate in the activity plan.
Establish a cross-functional
It is very important to bring together representatives from each department, to forming a cross-functional joint with quality management improvement team. That may help to breaks down barriers that between departments, and implements quality improvement from a systematic perspective.
Quality performance evaluation and analysis
Evaluation and record the current quality status of each department in the company. Focusing on evaluating quality costs (prevention costs, identification costs, loss costs).
- Million opportunity defect rates.
- Process capability index.
- Manufacturing Process speed and other associate indicators.
To find out what can be requires for improvement, and where corrective actions are require to effectively implementation.
Predict the effect of quality improvement
Combining with the company’s quality performance status, benchmarking and comprehensive analysis of the company’s resource capacity. As well evaluate the potential goals, that can be achieved by quality improvement. This goal is expressed as economically as much as possible, such as how much to reduce costs, or how much to increase revenue.
Convince employees
The role of top management is much important in these tasks. As well as key management team frequently and keep touch with employees. The better management’s attention to improvements may to helps to site supervisors, and employees for develop the habit of positive quality treatment.
Encourage employee participation
Quality is not overnight subject; it is part of routine tasks and processes. The management should encourage employees, to discuss their problems. As well actively reporting them to the next level of management. If they can’t solve them. Help employees for develop habits of identifying problems and correcting them.
Establish a improvement committee
Establish a Special Committee for quality Improvement for enhancement to study the concept of excellence. (optimal overall performance in terms of quality, cost, speed, risk, etc.). For implementation of this program, members of the special committee are expecting to communicate, the pursuit of excellence to every employee and to do things right from the start.
Quality training
Conduct formal and systematic quality training for managers at all levels and business backbones. So that they fully understand the above 7 steps. Develop the habit of pursuing excellence, and master and apply various operation methods and tools for quality improvement. So that they can fully influence other employees and flexibly apply various scientific tools and methods in the actual quality improvement and process.
Set up a performance excellence day
Establish a High-Performance Day to let people know how important the company is to strive for excellence and to remember it for a long time.
Set goals
Set goals for each sector that they are willing to work towards, which must be clear and measurable, expressed wherever possible in economic figures.
Cultivate the habit of discovering and solving problems in a timely manner
Ask each employee to write down any reasons why they can’t achieve excellence at all times. Then have the answer from the appropriate body within the company. Moreover, any issues raise must be promptly identified within 24 hours.
Incentives
Combine the pursuit of excellence with the company’s compensation incentive and promotion system. Establish a dedicate quality improvement reward program to recognize employees who achieve goals or perform well.
Summary and promotion of quality improvement
Quality professionals and the head of the team should meet regularly to identify the actions that need to be taken to improve and improve the quality plan.
Repetition
These steps are repeated over and over again so that the quality improvement programmed becomes a permanent activity and thus part of the company’s system.