Quality Documents

What is Deming Cycle?

Comprehensive quality management system production is the application of statistical methods at all stages of production that contributes to economical production to the highest degree Products. The UCP, when it develops cyclically, goes through certain stages. The cycle is called the Deming cycle, and its implementation is called the turn cycle Deming cycle. The concept of a Deming cycle is […]

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How to build quality model in enterprise

Quality model (From the process point of view) there are actually six basic steps that need to be established in the enterprise to successful implementation.   With the rise of high and new technology, more and more enterprises have abandoned the traditional position salary when choosing the basis for salary payment, and invariably choose ability

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Process Management | Process-Oriented Management System

The idea of representing the organization in the form of a set of process management and its activities as managing a set of processes began to spread in the last decade. The world’s leading companies are adopting this approach and have proven in practice the importance, efficiency, cost-effectiveness, and progressiveness of the transition to customer-oriented

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Call Center Quality | Six Sigma and Quality Management

Please take part in a small experiment. For a moment, imagine what the concept of quality control in a call center might mean. Presented? Well done. Surely you have conjured up the image of a supervisor who monitors the process of processing calls by operators, and then makes them the necessary corrective remarks. While call

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Analyzing the results of QMS self-assessment

Conducting a regular QMS self-assessment is, in my opinion, one of the most important tools for its continuous improvement!     Therefore, in our company it is this process that is given increased attention not only to the Quality Service, but also to the management and the personnel management department. It is best to show

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Why is quality management being a formality?

Quality Management is being formality when any organization lacks commitments and core values of Quality management system. Foresight is a vision of the future that determines what a business will become, identifying potential opportunities, and proposing goals that realistically reflect the benefits to be gained in the future. Foresight provides the sequence of organizational structures

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Zero defects: 10 Myths | A Powerful Quality Philosophy

Zero defects are a transformative quality philosophy, and practical guide that helps to reduce costs, and improve quality.       Zero defects is just one method of quality management.   The meaning of this question is: there are too many methods of quality management, which is dazzling, and Zero defects is only one of

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Quality management system analysis

Quality management system analysis is evaluating & assessing the system documents, procedures, processes to ensure the effectiveness and efficiency of the system. First of all, let’s divide the entire management of the company into two essential and, often, contradictory components: Operational management. System management. Operational Management   The operational management is based on the current

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